Refund policy

Return & Refund Policy

Last Updated: May 13, 2026

At Techlo.us, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges may be accepted.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in the original packaging
  • Proof of purchase or order confirmation is required

Certain items may not be eligible for return, including:

  • Digital products or downloadable software
  • Custom-made or personalized items
  • Clearance or final sale items
  • Opened or used electronic accessories (where applicable)

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Shipping costs are non-refundable unless the item arrived damaged or incorrect

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging (if applicable)

We will work to resolve the issue as quickly as possible through a replacement, exchange, or refund.

Exchanges

Exchanges are only available for defective or damaged items, subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Non-Refundable Situations

Refunds may not be granted if:

  • The return request is made after the return window
  • The product shows signs of use or damage caused by the customer
  • The item is returned incomplete or missing parts

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: llctechlo@gmail.com

You can also add sections for:

  • subscription cancellations
  • restocking fees
  • international returns
  • crypto payments/no chargebacks
  • warranty coverage

if your store sells tech products or services with special conditions